Jason Kahn · Business operations New York
For companies whose sales are growing faster than the operations underneath. You get a straight answer on what’s broken and the order to fix it.
I set up everything a company needs to run:
Room for two engagements at a time · next start usually within a week
Email me about the auditTwo weeks and a prioritized fix list, no retainer. Three lines is enough: what you do, the size of the operation, what’s slipping.
Mail app not set up? The address is hello@jasonkahn.com. Copy it into whatever you use.
Track record
2010 to present
Current build Greeter · New York · 2025 to present
Greeter, an AI signage startup in NYC backed by a venture studio, brought me in to build the operation. I set up the back office from zero, and today I run everything except sales as SVP of Operations.
Scope
The whole back office
Prior build Naava · North America · 2017–2025
I built the North America operation from scratch and ran it for eight years: the installer network, dispatch, quality control, and the logistics behind every install.
Coverage
49 states Canada
First build VPI Industries · Cliffwood, NJ · 2010–2016
Operations Manager for a manufacturer. I ran the factory and the office: hiring, billing, AP and AR, shipping, inventory, and the dealer and distributor networks. Rebuilding the production workflow cut build time from three months to one week.
Production time
Three months one week
The ledger Speed · Money and risk · What your team keeps
Speed
Money and risk
What your team keeps
Everything under “What your team keeps” is documentation and automation that stays with you after I leave.
What’s different
Two things
AI-native operations
Most of my fixes ship as working software along with the SOP. I build with AI tools every day. Very few ops consultants can show you software they made themselves.
Recent work: an automation that takes a closed-won deal to an invoice to a project board without anyone touching it, a scraper that loaded 14,000 prospects into the CRM, and an internal mapping app for the install team.
Physical plus digital
I’ve imported hardware through customs, opened distributor accounts, and built subcontractor install networks across the country. I’ve also set up the software side: the CRM, the support desk, and billing. If your product gets shipped, installed, or serviced in the field, you need someone who has done both.
Free
No signup
Job board
Thousands of open roles pulled straight from employers' own boards and rechecked every three hours. Anything that has been sitting open for a month is dropped, because those are usually filled or frozen.
Filter by function, location, date, and salary. Or hand it your resume and it ranks the roles against you, in your browser, without uploading anything.
Resume audit
Drop in a PDF or Word file and get an instant check on what a hiring manager sees first: how much of it is measurable, where the filler is, what is missing. The file is read on your own device and never leaves it.
For personal help, get a $20 audit or a $100 rewrite through OpsRoles. Your reviewer handles the feedback and any follow-up questions.
There are also six calculators, the ones I reach for in the first week of an engagement. They work out the numbers further down this page.
All of it is free and none of it asks for an email.
What I sell
All four prices published
What the record supports
Start here
I get inside your operation: the schedule, the handoffs, the vendors, the tickets that sit open for weeks.
What you get
How it runs
The report is written so your team can run it without me. Some clients then hire me to build it.
Email about the auditI reply, usually within a day, with the next open start date.
I build the systems: billing, payroll, vendor contracts, SOPs, dispatch, quality control, and the KPIs that tell you it’s actually working. At the end you have a running operation. The full-time version of this hire runs $200k a year plus equity.
Four hours a week plus texts. A second set of eyes before you sign the installer contract, the retail SLA, or the lease.
For early companies that can’t pay cash yet. Ongoing advice, paid in equity. I take a small number of these at a time.
Everything is fixed scope or a flat month. I don’t bill hourly and I don’t do open-ended retainers.
Who this is for
Check any that apply
Most people hire an operator when sales are increasing but the infrastructure to support them isn’t set up. You’re left with a bunch of fires and no way to get through them. You have to hire, but there’s no time. You need to fix processes, but there’s no time, so you duct-tape it.
Startups and small companies, especially anything that lives in the physical world. It usually looks like one of these:
If two of those sound familiar, start with the audit.
Not sure you’re big enough to need this? Email anyway and I’ll tell you what to skip.
Five minute check
Write them in
Want to do the rough math right now? Try the runway calculator, no signup.
Can’t pull three of them? That’s what the audit is for. Email me the ones you couldn’t get.
About
Simply put, I do everything but sales. Logistics, vendors, budgets, hiring, all the admin work underneath. I’ve run all of it. The audit starts with whatever hurts most and goes from there.
Right now I’m SVP of Operations at Greeter, an AI signage startup in NYC backed by a venture studio. I set up the back office from zero: payroll, benefits, corporate cards, billing, bookkeeping, insurance, multi-state compliance, the CRM, the support desk, and the device fleet.
Before all of that I spent six years running operations at VPI Industries, a manufacturer, where rebuilding the production workflow cut build time from three months to one week.
Before that I spent eight years at Naava, 2017 to 2025, running the North America operation and a team that grew to more than 100 people: the installer network, dispatch, service, and the logistics behind installs across 49 states and Canada. The business grew from zero to $12.5M a year.
I’ve built payroll systems, billing, installer networks, dispatch, and QC programs before, which is why the audit only takes two weeks. If your problem isn’t one I’ve fixed before, I’ll tell you on the first call.
I have a full-time job running operations, so I keep this practice small: two engagements at a time, in scheduled blocks.
FAQ
Contact
Email only
There’s no form and no calendar link. Just write me what’s slipping. Three lines is enough, and I’ll tell you straight whether an audit will help, usually within a day.
The reply and the call cost nothing. You don’t pay anything unless we get to the audit.
What you send me stays between us. I don’t take engagements that compete with my day job, and if there’s ever a conflict I’ll flag it on the first call.